With Listening on the Denim Social Publishing solution, you can monitor not only engagement with your posts, but also what is being said about your company out in the depths of the internet.
By setting up Listening, you can set up multiple searches (about your company, industry, competitors, etc.) in order to monitor and act quickly if necessary. This will help you do the following:
Improve customer service
Understand what your customers are saying
Track your competition
Monitor relevant industry conversations
If you want to read more about the "why" behind social listening, check out this article on our website.